How Remote Support Works
When you contact our support team, we can connect securely to your computer in minutes using industry-standard remote desktop software. This allows our technicians to see your screen and resolve issues directly - as if we were sitting right next to you.
Remote support is ideal for troubleshooting website issues, email configuration problems, account access concerns, and other technical questions where a visual walkthrough makes all the difference. Sessions are conducted with your knowledge and permission, and you can end the connection at any time.
Getting Started with AnyDesk
We use AnyDesk for remote support sessions. To get started, call our team at (717) 290-6760 or email support@sharpinnovations.com, then download and run AnyDesk using the button below.
AnyDesk is a lightweight application – there is nothing to install permanently. Once it is running, simply provide your technician with the 9-digit address shown on your screen, and approve the connection request when it appears. You remain in control for the entire session and can disconnect at any time.
Our support hours are Monday through Friday, 8:30 AM to 4:30 PM Eastern. For urgent issues outside of normal hours, please leave a message and we will respond as quickly as possible.
Website & Hosting Issues
Experiencing downtime, slow page loads, or display errors on your site? Our team can connect remotely to diagnose and resolve hosting-related issues, platform errors, and CMS problems quickly.
Whether your site is built on our PostScript platform, WordPress, or a custom framework, our technicians have the expertise to troubleshoot and fix problems without lengthy delays.
Email Configuration & Account Setup
Need help setting up your business email on a new device, or troubleshooting a mail client that isn't connecting? We can walk you through configuration step by step via remote session.
We support IMAP, POP3, and SMTP configurations across all major email clients including Outlook, Apple Mail, and mobile devices.
Account Access & Password Resets
Locked out of your admin panel, billing account, or support portal? Our team can verify your identity and assist you in recovering access to your Sharp Innovations account.
For security purposes, account access changes are verified through your registered contact information before any remote session begins.
Need Help Now?
Our support team is ready to assist. Reach us at (717) 290-6760 or support@sharpinnovations.com and we'll get a remote session scheduled at your convenience.