Sharp Innovations

1. How can I schedule a consultation with your firm to find out more about your services?
Click here to book a free consultation online. You can also call our office at (888) 575-8977 or (717) 290-6760 from 9am to 5pm, Monday through Friday. If you'd like to send an e-mail request, feel free to Contact our Sales Department.

2. How much does a typical web site cost?
Pricing varies as we determine the individual goals of each client. We have small business packages that serve as starting points for initial web presences which typically range from $5,000.00-10,000.00. Re-development projects and larger new web presence projects require a discovery meeting to assess client goals and how Sharp Innovations can meet them. Exact pricing can be determined during a consultation with our staff. Schedule a consultation now.

3. How can I quickly set up and order web hosting services?
Select a web hosting account and order online now. Payment options include any major credit card or e-check. If you prefer, a Sharp Innovations consultant can assist you via phone (toll-free at (888) 575-8977 or (717) 290-6760) or by an e-mail to our Sales Department.

4. How can I quickly setup and order Internet access services?
Click here to select an Internet access account and order online with any major credit card or e-check. If you prefer, a Sharp Innovations consultant can assist you via phone (toll-free at (888) 575-8977 or (717) 290-6760) or by an e-mail to our Sales Department.

5. How can I view your client references?
We have several online references for your review. Start out by visiting our online portfolio. If you have questions or would like to speak with a member of our sales team, call us toll-free at (888) 575-8977 or e-mail us at sales@sharpinnovations.com.

6. Where can I find general information on your firm's background and staff?
Sharp Innovations, Inc. was founded in 1999 by Joseph Sharp. Click here to get the full story and meet our team members.

1. How do I renew my domain name?

Option #1:  If you prefer to have our staff renew a domain name, please renew by clicking here. (Please be sure to fill out both online forms). Or, feel free to call our office (toll-free at (888) 575-8977 or in Pennsylvania at (717) 290-6760) or e-mail us at billing@sharpinnovations.com. Discounts are applied when you renew your name for more than a single year.

Option #2:  To renew your domain name for no cost, visit this link. To renew using this method, you will need an account number and password. You can receive that information by contacting our office at (717) 290-6760 or via e-mail at support@sharpinnovations.com. Discounts are applied when you renew your name for more than a single year. Please note, if you incur problems with renewal (i.e. - not re-registering it correctly) we charge a minimum fee of $75.00 per hour to fix the registration problems (if they can be fixed). Most of our clients find it convenient for us to reserve it (using option #1).

2. How do I know when my domain name will expire?
You can do a "Whois lookup" for your domain and check the expiration listing. Here are the steps:

• Step 1:  Go to the Network Solutions Whois page. http://www.netsol.com/whois
• Step 2:  Enter your domain name in the box, and press GO!
• Step 3:  The results page that is displayed will look something like the text below:
  
  Registrant: Sharp Innovations (SHARPINNOVATIONS-DOM)
  117 S. West End Avenue
  Lancaster, PA 17603 US
  Domain Name: SHARPINNOVATIONS.COM
  Administrative Contact, Technical Contact, Billing Contact:
  SHARP INNOVATIONS (SI1150-ORG)
  HOSTMASTER@SHARPINNOVATIONS.COM
  SHARP INNOVATIONS
  117 South West End Avenue
  Lancaster, PA 17603 US
  717-290-6760
  Fax- - 717-290-6877
  Record last updated on 13-Nov-2007.
  Record expires on 15-Apr-2012.
  Record created on 15-Apr-1999.
  Database last updated on 9-Oct-2007 22:09:00 EDT.
  Domain servers in listed order:
  NS1.SHARPINNOVATIONS.COM 64.27.89.10
  NS2.SHARPINNOVATIONS.COM 64.27.89.20

3. What billing options exist for clients?
We have five billing options for your convenience:

• Monthly Credit Card Billing - 2% Discount Applied (All major credit cards - Automatically billed once pro-rated, then billed the first day of each month)
• Monthly E-check Billing (Debiting) - 2% Discount Applied (Automatically billed once pro-rated, then billed the first day of each month)
• Quarterly Invoices - Terms Net 20. No Discounts Applied
• Semi-Annual Invoices - Terms Net 20. 2% Discount Applied
• Annual Invoices - Terms Net 20. 5% Discount Applied

If you have further billing questions or would like to switch billing options please e-mail billing@sharpinnovations.com.

1. What are your web maintenance policies?
Our five maintenance program plans can be found online. For clients that are already on a maintenance program, the following rules apply for turnaround time on update requests:

a. Sent in via our online request form - up to 3 business days
b. Sent in via e-mail at: support@sharpinnovations.com - up to 5 business days.
c. Send in via fax request form at (717) 290-6877 - up to 10 business days
d. Sent in via US Postal Mail or walk-in delivery - up to 15 business days

2. What customer service programs do you offer your clients?
Sharp Innovations clients enjoy convenient and responsive customer service. We implement a customer service program that extends quarterly contacts from the original sales representative either via fax, e-mail or phone. Direct phone calls are made at least twice annually to review progress, answer any concerns and to find out what improvements can be made in the future. Additionally, we send a series of e-zines (e-mail newsletters) throughout the year with industry updates and valuable ideas. We also hold annual client reviews to analyze site traffic and talk about next year's game plan. Finally, we hold annual client breakfasts and seminars on related topics.

3. Can you explain the domain transfer process?
If the client has already registered a domain name, we will request the domain name account number and password. If the client doesn't have this information, we can fill out fax request forms with some major registrars like Network Solutions, Inc. In many cases, we also contact the old registrar for our client and have the account number and password e-mailed directly to them again for security purposes and our technical use. After the domain transfers over (typically 2-5 business days, 1 day turnaround time is available for a nominal fee) we will immediately post the current web site or a temporary single page business card site until the new web site is completed.

1. How do I create an automatic e-mail response while I am away on vacation?
In order to setup a vacation message, log in to the e-mail control panel as your e-mail user. To do this, go to your site's user administration login page by going to http://webmail.yourdomain.com:8443. At the popup window, click 'Yes' on the security notice to initiate a secure communication between your computer and the server. A login page with three boxes will load. Enter your e-mail username, domain name and password where requested. After your login is complete, click 'e-mail' on the left hand side, then click on 'vacation message' at the top. Next, click 'edit' and then type the message that you would like to return to the sender. The "subject" variable will be replaced by the actual subject of the message they had sent to you. Click the check box next to "Enable Vacation Message" and then click the save button. When you are ready to stop the auto-responder, visit this same page to disable it.

Other user administration directions can be found after you log in—just click on help for directions and other options. If you have additional questions, please call tech support at Sharp Innovations (888/575-8977 or 717/290-6760) or e-mail support@sharpinnovations.com.

2. How do I check my e-mail when I am not at my office (web-mail)?
It's simple to access your e-mail from any computer with Internet access. In the web browser, simply type "webmail.(yourdomain).com (i.e. mail.abccompany.com). A login screen will appear and ask you for your username and password. The username is just like your primary e-mail address and your e-mail password (you cannot log in with an alias). Once you are logged in, click on the subject of a message to read it. If you point your mouse at the icons across the top, description boxes will show each button's function. If you have additional questions, please call tech support at Sharp Innovations (888/ 575-8977 or 717/290-6760) or e-mail support@sharpinnovations.com.